MK Nexa
Cancellation Policy
This page explains your right to cancel a distance contract with MK NEXA LTD within 14 days, as provided by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It applies to consumers who buy goods from us online.
1. Your right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period ends 14 days after the day on which you, or a third party you have named (other than the carrier), take physical possession of the goods. If you order several goods in one order and they are delivered separately, the period ends 14 days after the day on which you take physical possession of the last item.
2. How to cancel
To exercise your right to cancel, you must inform us of your decision by a clear statement, for example by email, by telephone or by letter sent by post. Please include your name, your address, your order details and the goods you wish to return so that we can process your request quickly.
You can use the following contact details:
To meet the cancellation deadline, it is sufficient that you send your communication about exercising the right to cancel before the cancellation period has expired.
3. Effects of cancellation
If you cancel this contract, we will reimburse all payments we have received from you, including the standard delivery costs. We will make the refund no later than 14 days after the day on which we receive your cancellation notice.
We may withhold the refund until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever is earlier.
We will refund you using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.
4. Returning the goods
Please send the goods back to us without undue delay and in any event within 14 days of the day on which you tell us that you cancel the contract. The deadline is met if you send the goods back before the 14 days have expired.
Return costs
Returns are free of charge for you. We bear the cost of returning the goods.
Return method
You can return the goods by post.
Return label
A prepaid return label is included with your shipment.
Refund time
We refund you within 14 days of receiving your cancellation notice, subject to the conditions described in section 3.
Returning bulky freight goods
Freight goods, for example pallet or bulky item deliveries, cannot be returned by post. Please contact us by email at support@mk-nexa.com or by telephone on +44 7458 038425. We will arrange the return transport for you free of charge.
Condition of returned goods
Please take reasonable care of the goods while they are in your possession. You are only liable for any loss in value of the goods that results from handling beyond what is necessary to establish their nature, characteristics and functioning. Where possible, please return the goods in their original packaging.
5. Exceptions to the right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to certain contracts, for example for goods that are made to your specifications or are clearly personalised.
This cancellation right is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected.
6. Trader details
- Company
- MK NEXA LTD
- Company number
- 16938367, registered with Companies House in England and Wales
- Address
- 42 Firth Park Crescent, Sheffield, S5 6HE, England