MK Nexa
Terms and Conditions
These terms and conditions apply to all purchases made by consumers in the online shop MK Nexa at mk-nexa.com. Please read them carefully before you place an order. They do not affect your statutory rights as a consumer.
1. Scope of application
These terms govern all contracts for the sale of goods between MK NEXA LTD (the "seller", "we" or "us") and consumers (the "customer", "you") who order through the online shop MK Nexa.
A consumer is an individual who buys goods for purposes that are wholly or mainly outside their trade, business, craft or profession.
Our range covers home furniture and décor, such as dining tables, desks, dining and office chairs, sofas, armchairs, coffee tables, sideboards and storage, and home accessories from well-known brands. We deliver within the United Kingdom.
2. Contracting party
Your contract is concluded with the following company.
Seller details
- Company name
- MK NEXA LTD
- Shop name
- MK Nexa
- Registered address
- 42 Firth Park Crescent
Sheffield S5 6HE
England
United Kingdom - Company registration
- Registered in England and Wales at Companies House, company number 16938367
- Director
- Samera Karim
- Website
- mk-nexa.com
3. Conclusion of the contract
- The presentation of goods in the shop is not a binding offer. It is an invitation to you to place an order.
- You can order as a guest or with a customer account. You select goods, place them in the basket and go through the checkout. Before you submit your order, you can review and correct your details, including the goods, prices, delivery address and payment method.
- By submitting your order you make a binding offer to buy the goods in your basket. The order button makes clear that placing the order creates an obligation to pay.
- The contract is concluded when we accept your order, for example by sending you an order confirmation by email.
- The contract language is English.
4. Prices and delivery costs
- All prices are shown in pounds sterling (GBP).
- The prices shown include VAT at the applicable rate of 20%.
- Delivery by our shipping method "Free home delivery" costs £0.00. Free tracked home delivery is available anywhere in the United Kingdom.
- The total price you pay is the price shown for the goods at checkout, shown before you submit your order.
5. Payment
You can pay by credit card.
Further information on payment is set out on our Payment page.
6. Delivery
- Delivery area
- United Kingdom
- Shipping method
- Free home delivery, tracked
- Delivery cost
- £0.00
- Delivery time
- 3 to 9 working days in total, counted as Monday to Friday (Saturday and Sunday do not count)
The delivery times stated are the total delivery times for the shipping method. Where a different delivery time applies to an individual product, we state it in the product information or at checkout.
Please check the goods on delivery. If you notice transport damage or other problems, please contact us promptly using the contact details in section 2. Your statutory rights remain unaffected. More details are set out on our Shipping page.
7. Right to cancel and returns
As a consumer you have a statutory right to cancel a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period is 14 days. The full conditions, the process and the model cancellation form are set out on our Cancellation Policy page.
- Returns are free of charge for you. A return label is included, and the return is made by mail.
- We refund you no later than 14 days after we receive your cancellation notice. We may withhold the refund until we have received the goods back or you have shown that you have sent them back, whichever is earlier.
- Bulky items delivered by freight, such as pallet deliveries, cannot be returned by post. In this case please contact us by email or telephone. We arrange the return transport free of charge.
8. Ownership and risk
- The goods remain our property until we have received full payment of the price.
- The goods are at our risk until they are delivered to you or to a person you have nominated to receive them. From that point they are at your risk.
9. Liability for defects
We are liable for defects in the goods in accordance with the statutory provisions, in particular the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, as described and match any sample or model shown to you.
Your statutory rights under the Consumer Rights Act 2015 apply. Goods must be of satisfactory quality, fit for purpose and as described. If goods are faulty, you can reject them for a full refund within 30 days of delivery; after that, you are entitled to a repair or replacement, and if that is not possible or fails, to a price reduction or refund. You can bring a claim for faulty goods up to six years after delivery (five years in Scotland).
If goods are faulty, you may be entitled to a repair or replacement, a price reduction or a refund, depending on the circumstances and the time that has passed since delivery. Please report any defect to us using the contact details in section 2 and describe the problem. Photos help us to deal with your request quickly.
We do not offer our own commercial guarantee. Any guarantee given by a manufacturer is separate from our liability for defects and does not limit your statutory rights.
10. Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Otherwise, we are liable for losses that are a foreseeable result of our breach of contract or of our failure to use reasonable care and skill. We are not liable for losses that were not foreseeable when the contract was made.
11. Complaints and dispute resolution
If you have a complaint, please contact us first by email at support@mk-nexa.com or by telephone on +44 7458 038425. We will try to resolve the matter fairly and promptly.
If we cannot resolve a dispute together, you may be able to use an alternative dispute resolution provider. We have not named a particular provider for our shop. This does not affect your right to bring a claim before the courts.
12. Governing law and jurisdiction
These terms and the contract are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also rely on the mandatory consumer protection provisions of the law of the country where you live.
You may bring proceedings in the courts of the part of the United Kingdom in which you live.
13. Data protection and final provisions
Information on how we process personal data is set out in our Privacy Policy.
If any provision of these terms is or becomes invalid or unenforceable, the remaining provisions stay in effect. Your statutory consumer rights are not affected by these terms.